Reasons to Consider FairWay

Reasons to Consider FairWay Elevator for All Your Elevator Needs

ü            Quality - FairWay Elevator is the only company in the region that has an entire department committed to making sure our customers get the best quality maintenance available.  We are focused on quality assurance in reducing callbacks and keeping our customers elevators running at their peak performance.

ü            24 / 7 … Really - We are available 24 hours a day, 7 days a week.  Most companies say they are available at any time, but we really are!  We provide a list of mobile telephone numbers for all our key employees so that you can contact us at any time and get answers to your questions without the wait.  In the fast paced world we live in, one thing you won’t have to do is wait for us to respond to your voicemail.  We give you the option to call us direct, no transferring, no waiting, and no “voicemail jail.”

ü            Database Tracking - With our extensive database and record keeping, we can quickly identify what the problems are and provide solutions on the best way to handle them.  The problems are discussed daily and reviewed weekly to ensure the best course of action is being taken in a timely manor to insure maximum up time.

ü            Experience – Since our owners are also former union mechanics, they bring technical knowledge to management.  They can relate to our mechanics, which is why FairWay Elevator is the place that all the best union mechanics want to work. Although we pull from the same labor force as all the other union companies in the Tri-State area, we have the luxury of choosing the best mechanics to work for us.  Our technicians have twice the experience of our nearest competitor.

ü            Preferred Maintenance Company for Hospital Groups & Institutions - FairWay Elevator is the preferred elevator company for hospital groups, because we provide minimum call response time, the best customer service, and extensive reports and charts on the operation of the hospitals elevators.  The hectic hours, heavy usage, and the required reliability of a hospital’s elevators are test enough to show why we are the best choice for elevator maintenance, especially for large institutions.

ü            Round Tables - Unlike our competitors, FairWay Elevator requires “Round Table” meetings with all our employees.  This enables our mechanics to voice problems they are having and make everyone aware of them.  Mechanics and other team members can collaborate on the best way to handle problems whether they are field related, equipment related, or time management related.  We feel the best way to guarantee great service is by making sure all employees are aware of our customers’ needs and by acting as a team we can figure out the best way to address those needs.

ü            Independently Owned and Operated – FairWay Elevator is independently owned and operated, which means decisions are made locally. There is no need to wait for corporate approval resulting in less down time for the customer.  It also means that we are not obligated to any specific type of equipment, and we can recommend the best non-proprietary equipment to suit your needs not the “Home Office” needs.

ü            Integrity & Accountability – FairWay Elevator has what some of our competitors do not… integrity.  The concept of integrity is directly linked to responsibility.  We at FairWay have a responsibility to do what is always right and fair for our customers.

ü            The FairWay, The Right Choice – Let us show you how FairWay Elevator can be your one and only source for all of your elevator needs.  Our services include: maintenance, service and repair, modernization, door upgrades, cab interior, etc.  Let the professionals at FairWay Elevator survey and recommend the right equipment and upgrades for your location.  We make your elevator head aches go away.